Privacy Policy
Effective Date: June 22, 2026
This Privacy Policy explains how Trophy Gear Origins / TGO ("we", "us", or "our") collects, uses, and shares personal information when you visit our website, contact us, sign up for emails, or place an order.
By using our website, you agree to this Privacy Policy. If you do not agree with this policy, please do not use the website.
Personal information we collect
We collect personal information in two main ways: information you provide to us and information collected automatically when you use the website.
Information you provide
When you place or attempt to place an order, contact us, or sign up for emails, we may collect:
- name
- email address
- phone number
- billing address
- shipping address
- order details
- payment-related information
- messages you send to us
- photos, files, or other information you choose to send in connection with an order or support request.
We use payment providers to process payments. We do not store full credit card numbers on our own systems.
Information collected automatically
When you visit the website, we may automatically collect information about your device and browsing activity, including:
- IP address
- browser type
- device type
- operating system
- time zone
- pages viewed
- products viewed
- referring website or ad source
- clicks, navigation, and interaction data
- cookies and similar technologies.
We use cookies, pixels, tags, log files, and similar technologies to collect this information. More details are available in our Cookie Policy.
How we use your information
We use personal information for the following purposes:
To process and fulfill orders
We use your order information to process payment, confirm your order, prepare your products, arrange shipping, provide tracking information, and contact you about your order if needed.
To provide customer support
If you contact us about an order, product issue, delivery question, return, or defect, we may use your information to review the issue and respond. This may include keeping your message, order details, and any photos or files you choose to send.
To communicate with you
We may contact you about your order, payment, shipping, delivery, support request, or changes related to your purchase.
To send marketing emails
If you sign up for marketing emails or otherwise give permission where required, we may send you emails about products, restocks, updates, offers, or other TGO news.
We use Klaviyo for email marketing and related email tools.
You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us.
We do not use phone numbers for SMS marketing.
To improve our website
We use analytics and interaction tools to understand how visitors use the website, find technical problems, improve pages, and make the checkout path easier to use.
To measure advertising
We may use advertising and analytics tools to understand whether our ads are working, measure campaign performance, and show more relevant ads.
To protect our business and customers
We may use information to detect fraud, reduce risk, protect the website, enforce our terms, resolve disputes, and comply with legal obligations.
Third-party services
We use third-party services to operate the website, process payments, send emails, analyze traffic, and support advertising.
These services may include:
- Shopify
- Stripe
- Western Bid
- Klaviyo
- Google Analytics
- Google Ads
- Google Search Console
- Meta Pixel
- Plausible
- Microsoft Clarity.
These third parties may process personal information according to their own privacy policies.
Sharing personal information
We share personal information only when needed for the purposes described in this policy.
We may share information with:
- website and e-commerce providers
- payment processors
- shipping and fulfillment providers
- email service providers
- analytics providers
- advertising platforms
- fraud prevention and security providers
- professional advisers, if needed
- government, customs, legal, or regulatory authorities, if required by law.
We may also share information if needed to protect our rights, respond to lawful requests, enforce our terms, investigate fraud, or handle disputes.
We do not sell personal information as a list of customer data.
Advertising and analytics
We may use tools such as Google, Meta, Plausible, Microsoft Clarity, and similar services to understand website use and measure advertising.
These tools may collect information such as pages viewed, clicks, device information, browser information, general location information, and ad interaction data.
You can manage cookies through your browser settings. You may also be able to control advertising preferences through the settings provided by Google, Meta, or other advertising platforms.
Do Not Track
Some browsers offer a "Do Not Track" signal. Our website does not currently change its data collection and use practices when it receives a Do Not Track signal.
Data retention
We keep personal information for as long as needed to provide our services, fulfill orders, provide support, maintain business records, comply with tax or legal obligations, prevent fraud, resolve disputes, and enforce our terms.
If you contact us to request deletion of your personal information, we will review the request and respond where required by applicable law. Some information may need to be kept for legal, tax, fraud prevention, dispute, or order record purposes.
Your privacy rights
Depending on where you live, you may have rights regarding your personal information. These may include the right to:
- request access to personal information we hold about you
- request correction of inaccurate information
- request deletion of personal information
- object to or restrict certain processing
- opt out of marketing emails
- manage cookies through your browser settings.
To make a privacy request, contact us at info@tgorigins.com.
We may need to verify your identity before responding to certain requests.
Marketing emails
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any marketing email or by contacting us at info@tgorigins.com.
Unsubscribing from marketing emails does not stop order-related emails. We may still send messages about your order, payment, shipping, delivery, or support request.
Security
We use reasonable technical and organizational measures to protect personal information. However, no website, payment system, email system, or internet transmission is completely secure.
You use the website and provide information at your own risk.
Minors
Our website is not intended for individuals under 18 years of age.
We do not knowingly collect personal information from anyone under 18. If you believe that a person under 18 has provided us with personal information, please contact us at info@tgorigins.com.
International customers
Our website may be accessible from different countries, but sales and shipping are only available to countries shown as available at checkout.
If you place an order from outside the country where we operate, your personal information may be processed in other countries by us or by the service providers we use. These countries may have data protection laws different from those in your country.
Third-party links
Our website may include links to third-party websites or services, such as Instagram, Telegram, payment providers, or other external sites.
This Privacy Policy does not apply to websites or services we do not control. Please review the privacy policies of any third-party websites you visit.
Changes to this policy
We may update this Privacy Policy from time to time. If we make changes, we will post the updated version on this page with a new effective date.
Contact
If you have questions about this Privacy Policy or want to make a privacy request, contact us at: